Solving the human challenges of change

Increasing productivity and employee engagement in the credit industry

 

We listen and we coach leaders
for continuous, long-term success.

We serve your on-site and remote team members.

Our analysis digs deeply into all factors
that impact employees’ performance.

We listen and we coach leaders
for continuous, long-term success.

We serve your on-site and remote team members.

Our analysis digs deeply into all factors
that impact employees’ performance.

“Better Employee Performance. Better Team Results.”

How Do You Close This Gap?

Current Results

 

How your
people perform.

Desired Results

 

How they need
to perform.

How Do You Close This Gap?

Current Results

 

How your
people perform.

Desired Results

 

How they need
to perform.

We put the puzzle of better employee and team performance together by assessing, recommending, and implementing all the pieces that improve the way your people operate.

Are You Asking Your Team To…

Generate greater volume

Use new technologies

Measure results

Raise loan quality

Enhance customer service

Meet dynamic compliance and investor requirements

Mitigate losses

Improve communication

Change behaviors

Give better feedback

Embrace new products

Set clearer performance standards

What Makes Us Different?

Credit Employee Performance Solutions approaches performance systematically and comprehensively, addressing the six factors
that influence behavior.

More than simply training. More than just compensation.
A lot more.  

You know your team can be more productive. But you’re not sure why they aren’t or what to do about it. You’ve learned that training, by itself, isn’t doing it for you. Credit Employee Performance Solutions (CEPS) addresses all the factors affecting the ways your in-office or work-from-home (WFH) employees perform by:

    • Assessing the gap between where their performance actually stands and where it should be.
    • Recommending solutions to close that gap with effective adjustments.
    • Guiding leadership to install changes that deliver the results you – and your people – truly need.

“The true measure of the value of any business leader and manager is performance.” – Brian Tracy

Some Of The Challenges Our Clients Face

 

They’re spending an average of $4700* to hire and onboard each new employee who must then climb the long learning curve to productive performance.

Performance measurement in areas other than sales is frequently unavailable, so business decisions are made without valuable data.

Under current – and possibly permanent – conditions, performance improvement solutions must be implemented remotely with leaders who have never done it.

Corporate training departments are overwhelmed with expectations for tools and methods to accommodate increasing rates of change.

Limited leadership knowledge or perspective on how to change human performance long term, particularly true at lower levels of management.

The average cost of losing an employee who voluntarily leaves the company is more than $15,000**.

 

BambooHR*, 2023           Work Institute, 2019 Retention Report **

We Analyze

 

Individual and group behaviors

Your work environment

Reports and documents

Knowledge and skills

…and more of what you have.

We Recommend

 

Clear and relevant expectations

Training and coaching

Better communication

Revised job structures

…and more of what you need.

We Implement

 

Workflow and procedures

Accountability systems

Selection processes

Coaching practices

…and more of what must change.

“I can confidently say Bob’s engagement and actions contributed greatly to better employee performance for the entire division.”

Earl Dunham
Vice President, Corporate Initiatives & Planning
Gateway First Bank

“Bob’s attention to detail and passion to help people to achieve their professional goals is authentic and unapologetic.”

Quinten Simmons-Johnson
Vice President, Talent Development
MUFG Bank

Reach Out To Us!

 

1:1 Strategy Call
20 minutes
This is a short, complimentary call to discuss how we might work together. Complete the form or contact us at:

317-517-1892

317-517-1892