Solving the human challenges of change
Increasing productivity and employee engagement in the credit industry
“Better Employee Performance. Better Team Results.”
How Do You Close This Gap?
Current Results
How your
people perform.
Desired Results
How they need
to perform.
How Do You Close This Gap?
Current Results
How your
people perform.
Desired Results
How they need
to perform.
We put the puzzle of better employee and team performance together by assessing, recommending, and implementing all the pieces that improve the way your people operate.
Are You Asking Your Team To…
Generate greater volume
Use new technologies
Measure results
Raise loan quality
Enhance customer service
Meet dynamic compliance and investor requirements
Mitigate losses
Improve communication
Change behaviors
Give better feedback
Embrace new products
Set clearer performance standards
What Makes Us Different?
Credit Employee Performance Solutions approaches performance systematically and comprehensively, addressing the six factors
that influence behavior.
More than simply training. More than just compensation.
A lot more.
You know your team can be more productive. But you’re not sure why they aren’t or what to do about it. You’ve learned that training, by itself, isn’t doing it for you. Credit Employee Performance Solutions (CEPS) addresses all the factors affecting the ways your in-office or work-from-home (WFH) employees perform by:
- Assessing the gap between where their performance actually stands and where it should be.
-
- Recommending solutions to close that gap with effective adjustments.
-
- Guiding leadership to install changes that deliver the results you – and your people – truly need.
“The true measure of the value of any business leader and manager is performance.” – Brian Tracy
Some Of The Challenges Our Clients Face
They’re spending an average of $4700* to hire and onboard each new employee who must then climb the long learning curve to productive performance.
Performance measurement in areas other than sales is frequently unavailable, so business decisions are made without valuable data.
Under current – and possibly permanent – conditions, performance improvement solutions must be implemented remotely with leaders who have never done it.
Corporate training departments are overwhelmed with expectations for tools and methods to accommodate increasing rates of change.
Limited leadership knowledge or perspective on how to change human performance long term, particularly true at lower levels of management.
The average cost of losing an employee who voluntarily leaves the company is more than $15,000**.
BambooHR*, 2023 Work Institute, 2019 Retention Report **
We Analyze
Individual and group behaviors
Your work environment
Reports and documents
Knowledge and skills
…and more of what you have.
We Recommend
Clear and relevant expectations
Training and coaching
Better communication
Revised job structures
…and more of what you need.
We Implement
Workflow and procedures
Accountability systems
Selection processes
Coaching practices
…and more of what must change.
Reach Out To Us!
317-517-1892
